EURIM Public Service Delivery Working Group
The first aim
is to help rebuild confidence that the ICT industry (users as well as suppliers)
can work in partnership with Government and the Public Sector to reliably and
securely deliver cost-effective, socially inclusive, joined-up, public services.
That will entail identifying and rewarding good practice in planning,
procurement and implementation. That, in turn, will entail rebuilding the skills
of Government as an intelligent customer, with the skills to agree realistic
policy objectives and performance measures.
The second aim is to identify and promote good practice in consulting
the public on policy and service priorities and ensuring that performance
measures reflect the service they receive. This is essential to ensure public
support if radical change is needed to deliver major savings without impacting
the quality of front-line delivery to those in most need.
Introduction,
Objectives and Strategy
This group builds on the “Transformational
Government Dialogues”, when MPs and Peers from six select
committees, supported by experts from industry, took evidence on
how to improve public service delivery and better address social
exclusion at affordable cost. That programme and previous
exercises on shared services and information revealed the need
to address issues of good practice in policy formation, planning
and procurement, including with regard to the parliamentary
scrutiny and monitoring of programmes that cross departmental
boundaries. In particular, it became apparent that most “failed
systems” had been doomed before the contracts were placed
because of lack of clarity and continuity with regard to
objectives, and priorities and responsibilities.
Objectives
To rebuild trust that the ICT industry (users as well as
suppliers) can work in partnership with Government and the Public
Sector to reliably and securely deliver effective, socially
inclusive, joined-up, public services and ensure the effective
monitoring (including political) of policy formation and
implementation with regard to citizen-centric services, including
performance monitoring based on the front-line experiences of both
deliverers and recipients.
Strategy
-
To work in co-operation with relevant officials, professional
bodies, trade associations and the voluntary sector to identify
and publicise good practice.
-
To identify a critical mass of well-informed MPs and Peers who
will use that body of knowledge to hold to account those who
fail to follow it, whatever their political, official or
industrial seniority.
Work Programme for 2010 and
Forthcoming Meetings
Procurement:
Co-operate with Audit Commission, CESG, Intellect, LGA, OGC,
SOCITM and others to clarify and publicise current guidance on public sector
procurement and shorten procurement timescales at all levels, especially for
rapid payback, flexible innovation across organisational boundaries, including
with the third sector, to help pull the economy out of recession. We also plan
to build on the
progress to date with follow up exercises to identify guidance on the areas
when the problems appear to be greatest, such as:
E - Participation:
Enlist industry, professional and academic support for
distilling experience from the many current exercises (public,
private and voluntary) to help inform and support those planned
by Cabinet Office and DCLG and the production on Audit
Commission guidance for Local Authorities and others on how to
meet their statutory obligations to consult.
Secure Information Sharing:
The reconciliation of privacy, security, information sharing
and quality of service is being handled via the EURIM
Information Governance Group - see below.
Successful Delivery:
Identify and publicise case studies of success, particularly
those which have enabled rapid payback savings at the same time
as improving the quality and targeting of service delivery.
Parliament-Industry
Cross Secondment Programme:
Explore practicality of a programme focussed on public service delivery
suppliers to improve mutual understanding, in co-operation with the IPT,
Intellect and others.
Forthcoming
Meetings
The sub-groups drafting material tend to operate by e-mail with
physical review meetings at about six week intervals. Please
e-mail eurim@eurim.org if
you would like to participate. We are planning a meeting with
potential Select Committee members after the election, and are
looking at a possible event stream on security procurement at
the LGA conference in July and a return visit with Dutch MPs (to
compare processes and experiences) in the Autumn.
| Date |
Description
|
| 06 Sep 10 |
First Security Procurement
Subgroup Meeting |
More
details... |
| 07 Sep 10 |
Shared Network Services
Procurement Subgroup Meeting |
More
details... |
Recent Meetings
and Papers
Group Outputs
Other Relevant
Documents & Links
|
