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EURIM Public Service Delivery Working Group

The devolution of responsibility for public service delivery to co-operatives involving public, private and voluntary partners working to local priorities presents serious challenges to those who think in terms of ministerial and centralised planning and procurement to deliver nationally standard services. We need to look at how the two visions can and should be brought together in practice so as to secure cost effective and socially inclusive Public Service Delivery at a time of rising expectations, social networking and falling budgets.

We have to help rebuild confidence that the Government and ICT industry can work in partnership to reliably and securely deliver cost-effective, socially inclusive, joined-up, public services. That entails identifying and rewarding good practice in planning, procurement and implementation. It requires rebuilding the skills of Government as an intelligent customer, able to agree realistic policy objectives and performance measures as well as to play its part in delivery. It requires learning from failure and publicising success.

These have to be achieved at a time of structural change with Central Government committed to devolving responsibility for delivery to a sustainable community partnerships. This means there is an urgent need to identify and promote good practice in consulting the public on policy and service priorities and in ensuring that performance measures reflect the service they receive. This is essential to ensure public support for programmes which aim to deliver major savings without impacting the quality of front-line delivery to those in most need.

Introduction, Objectives and Strategy

Forward Programme and Forthcoming Meetings

Recent Meetings and Papers

Group Outputs (Papers and Briefings)

Other Relevant Documents & Links

Members Page – for meeting details, minutes, working drafts, and additional group information

Telehealth/Telecare Subgroup

Open Source & Open Standards Subgroup

Shared Infrastructure and Services Subgroup

Public Procurement
 Subgroup

Using ICT to Help Deliver More for Less

Successful Delivery

Previous work programmes for this group

Introduction, Objectives and Strategy

This group builds on the “Transformational Government Dialogues”, when MPs and Peers from six select committees took evidence on how to improve public service delivery and better address social exclusion at affordable cost. That programme revealed the need to address issues of good practice in policy formation, planning and procurement, including with regard to the parliamentary scrutiny and monitoring of programmes that cross departmental boundaries. A particular priority is to address the jungle of "guidance" in the context of the commitment of the Coalition Government to increasing transparency, cutting overheads and devolving responsibility for delivery to community partnerships which can respond to changing needs and priorities.

Objectives

  • To help the ICT industry (users as well as suppliers) and those responsible for planning and procurement respond to the structural changes that are gathering pace, not just to the cost-cutting pressures.

  • To publicise clear, authoritative and intelligible guidance on good practice and case studies of success with regard to consultation, planning, procurement and performance monitoring.

  • To address the issues raised by the stated commitment of HMG to use open standards in future procurements.

  • To make a reality of cross-departmental, citizen-centric, socially inclusive services, with intermediaries chosen and trusted by the service recipient, and for the inter-operable, market-driven approaches entailed.

Strategy

  • Co-operate with relevant officials, trade associations, professional bodies, interest groups and the voluntary sector to identify and publicise authoritative good practice guidance and case studies.

  • To identify a critical mass of well-informed MPs and Peers who will use that body of knowledge to hold to account those who fail to follow it, whatever their political, official or industrial seniority.

  • To organise a high profile policy study on "Delivering more for less: reform of public sector planning and procurement for information systems to support flexible and devolved delivery partnerships".

 

Parliamentary Chairman: To be confirmed
Parliamentary Vice Chairmen: Earl of Erroll
Industry Chairman: Glyn Evans (SOCITM)
Industry Vice Chairmen:

Shared Network Service Procurement - Anthony l'Anson (Alcatel Lucent)
Security Procurement - Richard Nethercott (Logica)
Social Inclusion – Liz Kanter (RIM)
e-Participation - Nick Penston (Cisco)
Open Standards - Chris Francis (IBM)

Rapporteur: Dr Edward Phelps
Parliamentary Monitors: Malcolm Harbour MEP, Lord Harris of Haringey, Stephen McPartland MP, Rt Hon Alun Michael MP
Members: Alcatel-Lucent, Atkins, Barnardo's, BCS, BT, Cassidian, CEDR, CILIP, Cisco, Citibank, CPHC, CSC, Everything Everywhere, Experian, Fujitsu, Gemalto, Gridline Communications, IBM, Intellect, ISACA, Logica, MDNX, Microsoft, NEN Trust, Nominet, RIM, Royal Mail, SAS, SOCITM, Symantec, Trend Micro, VocaLink
Observers and Partners: Audit Commission, BIS, Cabinet Office, Citizen's Advice, Consumer Focus, CPS, DECC, Directgov, DWP, ERA, FSS, HMRC, House of Commons Library, IAAC, ICO, JANET, Kent County Council, Met Police, NAO, NHS Connecting for Health, NPIA, OII, POST

 

Work Programme for 2011-12

Procurement:

Quarters 1 and 2 2011:

Quarter 3 2011

  • Plan forward programme to publicise existing clear guidance on good practice as part of build up to "Delivering More for Less" policy study.

Open Source/Standards and Inter-operability:

Quarter 3 2011: review current situation and agree objectives and terms of reference.

Social Inclusion and Successful Delivery:

Collect case studies.

Consultation:

Quarters 1 and 2 2011: co-operation with Consultation Institute on launch of the Quality of Information Report: Improving the Evidence Base".

Responses to Consultations:

Delivering More for Less:

Quarter 3 2011 - Identify target participants and partners and draft terms of reference for policy study into reform of planning and procurement for systems to support flexible and devolved delivery partnerships.

Quarter 4 2011 - Pre-launch "come and join us" activities.

Quarter 1 2012 - Launch

 

Forthcoming Meetings
The sub-groups drafting material tend to operate by e-mail with physical review meetings at about six week intervals. Please e-mail eurim@eurim.org if you would like to participate.

Date Description
     

 

Recent Meetings and Papers

Date Subject Papers
20 Jun 12 Telehealth & Telecare Subgroup Meeting Summary Report
24 Apr 12 Inaugural meeting of EURIM working group on how Government can accelerate telehealth/telecare Summary Report
12 Apr 12  Teleconference Meeting on EURIM Response to Cabinet Office Consultation on Open Standards  
30 Mar 12  Teleconference Meeting on EURIM Response to Cabinet Office Consultation on Open Standards  
14 Mar 12  Teleconference Meeting on EURIM Response to Cabinet Office Consultation on Open Standards  
18 Jan 12 Shared Infrastructure Group meeting working in cooperation with the All Party Parliamentary Group on Infrastructure, the Institute of Civil Engineers and Policy Exchange to launch a major study on how Government can identify and utilise existing infrastructure to join up investment in superfast broadband, smart energy metering and smart grids.  
14 Jul 11 Group Meeting Summary Report
07 Jul 11 Open Source / Standards Subgroup Meeting  
20 Jun 11 Shared Network Services Subgroup Meeting Summary Report
10 May 11 Inaugural meeting of Shared Infrastructure Group Summary Report
03 May 11 Security Procurement Subgroup Meeting Summary Report
18 Apr 11 Inaugural planning meeting for the Open Source Procurement Subgroup  
12 Apr 11 Draft review meeting  
22 Mar 11 First meeting on EURIM Response to EC Consultation on Modernisation of Procurement Policy Summary ReportEURIM Members & Registered Observers Only
24 Feb 11 Group Meeting Summary ReportEURIM Members & Registered Observers Only
03 Nov 10 Security Procurement Subgroup Meeting Summary ReportEURIM Members & Registered Observers Only
27 Oct 10 Shared Network Services Procurement Subgroup Meeting  
07 Sep 10 Shared Network Services Procurement Subgroup Meeting Summary ReportEURIM Members & Registered Observers Only
PresentationEURIM Members & Registered Observers Only
06 Sep 10 First Security Procurement Subgroup Meeting  
09 Jun 10 Public Procurement Subgroup planning meeting Summary ReportEURIM Members & Registered Observers Only
09 Mar 10 Public Procurement Subgroup meeting Summary ReportEURIM Members & Registered Observers Only
04 Feb 10 Visit of UK parliamentarians to The Netherlands to understand Dutch Public Procurement Meeting NotesEURIM Members & Registered Observers Only
PresentationEURIM Members & Registered Observers Only
12 Jan 10 Public Procurement Subgroup meeting Summary ReportEURIM Members & Registered Observers Only
18 Nov 09 Public Procurement Subgroup meeting Summary ReportEURIM Members & Registered Observers Only
10 Nov 09 Group meeting on local consultation methods Summary ReportEURIM Members & Registered Observers Only
02 Sep 09 Public Procurement Subgroup meeting Summary ReportEURIM Members & Registered Observers Only
29 Jul 09 Public Procurement Subgroup meeting Summary ReportEURIM Members & Registered Observers Only
01 Jul 09 Public Procurement Subgroup meeting Summary ReportEURIM Members & Registered Observers Only 
03 Jun 09 Public Procurement Subgroup Meeting Summary ReportEURIM Members & Registered Observers Only
20 May 09 E Participation planning meeting Summary ReportEURIM Members & Registered Observers Only 
22 Apr 09 Public Procurement Subgroup Meeting Summary ReportEURIM Members & Registered Observers Only
01 Apr 09 E-Consultation exercise with the Audit Commission Summary ReportEURIM Members & Registered Observers Only
19 Mar 09 Public Procurement Subgroup Meeting Summary ReportEURIM Members & Registered Observers Only
11 Mar 09 Dragon's Den Planning Meeting Summary ReportEURIM Members & Registered Observers Only
27 Feb 09 Public Procurement Subgroup Meeting Summary ReportEURIM Members & Registered Observers Only
05 Feb 09 Public Procurement Subgroup Meeting Summary Report
17 Dec 08 Public Procurement Subgroup Meeting Summary ReportEURIM Members & Registered Observers Only
09 Dec 08 Dragon's Den Planning Meeting Summary ReportEURIM Members & Registered Observers Only
08 Jul 08 Group meeting MinutesEURIM Members & Registered Observers Only
11 June 08 Group meeting MinutesEURIM Members & Registered Observers Only
Transformational Government Dialogues: Submissions & Reports of Hearings
08 Nov 07 Social Inclusion
22 Nov 07 Delivery Partnerships
06 Dec 07 Democratising Delivery
05 Mar 08 John Suffolk (Government CIO) & review of integrated report

 

Group Outputs

Date Type of Output Title
Jun 12 EURIM Response to the Government Consulation on Open Standards
Apr 11

EURIM Response to The Modernisation of EU Public Procurement Policy Consultation

Jan 11 EURIM Response to the Public Administration Select Committee IT Good Governance Enquiry
Sep 09 Public Procurement Subgroup Status Report Summary Good Practice in Procurement - Summary
Sep 09 Public Procurement Subgroup Status Report Good Practice in Procurement

 

Other Relevant Documents & Links

Date Description
Jan 11

Disputes in a smaller state – bigger society
Dr Karl Mackie CBE, Chief Executive, CEDR

Nov 10 CEDR expanded note on guidance for ADR in public sector ICT procurement and contract renegotiations
Jul 10

DCLG: Draft Structural Reform Plan
www.communities.gov.uk/documents/corporate/pdf/
16359212.pdf

Jul 10 LocalGov Article on ProcurementEURIM Members & Registered Observers Only
Jun 10 Cabinet Office: Draft Structural Reform Plan
www.cabinetoffice.gov.uk/media/414879/srp-cabinet-office.pdf
Jun 10 Regional Improvement and Efficiency Partnerships (RIEPs) - A summary of key achievements – two years on
www.idea.gov.uk/idk/core/page.do?pageId=19977756
Jun 10

Public Sector Electronic Invoicing and Payments Administration – cutting costs, improving service, and setting an example to SMEs

Jun 10 CEDR Preliminary Note on developing guidance on ADR in public sector ICT procurement & contract renegotiations
Mar 10 National Fraud Authority - A fresh approach to combating fraud in the public sector
Mar 10

Stephen Darvill, Logica - Speech to Conservative Technology Forum on 1st March 2010

Sep 08 OGC Guidance on Framework Agreements in the Procurement Regulations
www.ogc.gov.uk/documents/OGC_Guidance_on_
Framework_AgreementsSept_08.pdf

 

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