EURIM Working Group on Public
Service Delivery
(formerly
Transformational Government Group)
Forthcoming
Meetings
Recent
Meetings
Group Outputs
Introduction
and Terms of Reference
This
group has been restructured to exploit the success of the
Transformational Government Dialogues, during which a panel of
experienced Parliamentarians, supported by a cross section of
experts from industry, took evidence from a range of witnesses on
issues of social exclusion and how to improve public service
delivery. The formula of cutting across organisational boundaries
and mixing testimony from senior officials, government advisors,
trusted intermediaries, front-line practitioners, service users
and benefits recipients was clearly successful. However, genuine
transformation will take time and a number of key recommendations
that have been passed to Parliamentary Select Committees and
Service Providers will be monitored by the Group.
Objectives
To rebuild trust that the ICT industry (users as well as
suppliers) can work in partnership with Government and the Public
Sector to reliably and securely deliver effective, socially
inclusive, joined-up, public services and ensure the effective
monitoring (including political) of policy formation and
implementation with regard to citizen-centric services, including
performance monitoring based on the front-line experiences of both
deliverers and recipients.
Strategy
and Deliverables
The group will organise a series of meetings in the autumn of 2008
with the chairs and/or members of the relevant select committees
so as to use the promise of parliamentary monitoring and scrutiny
to pull through change in the way that policy proposals are
reviewed and implemented.
In
parallel the group will work up a major exercise on the secure,
accountable and socially inclusive use of e-participation
techniques for consultation on policy and priorities, and also
performance monitoring and feedback, in line with the priorities
of service recipients.
Forthcoming Meetings
| Date |
Description |
17 Dec 08
09.30-11.30 |
Public
Procurement Guidance
Details
 |
| |
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Recent Meetings
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