EURIM Working Group on Public
Service Delivery
(formerly
Transformational Government Group)
Forthcoming
Meetings
Recent
Meetings
Group Programmes & Outputs
Other Relevant
Documents & Links
Members
Page – for meeting details, minutes, working drafts, and
additional group information
Introduction
and Terms of Reference
This
group has been restructured to exploit the success of the
Transformational Government Dialogues, during which a panel of
experienced Parliamentarians, supported by a cross section of
experts from industry, took evidence from a range of witnesses on
issues of social exclusion and how to improve public service
delivery. The formula of cutting across organisational boundaries
and mixing testimony from senior officials, government advisors,
trusted intermediaries, front-line practitioners, service users
and benefits recipients was clearly successful. However, genuine
transformation will take time and a number of key recommendations
that have been passed to Parliamentary Select Committees and
Service Providers will be monitored by the Group.
Objectives
To rebuild trust that the ICT industry (users as well as
suppliers) can work in partnership with Government and the Public
Sector to reliably and securely deliver effective, socially
inclusive, joined-up, public services and ensure the effective
monitoring (including political) of policy formation and
implementation with regard to citizen-centric services, including
performance monitoring based on the front-line experiences of both
deliverers and recipients.
Work
Programme for 2009
Procurement:
Exercise in co-operation with Audit Commission, LGA, Intellect,
OGC, SOCITM and others to clarify current guidance on public
sector procurement, including reports and briefings for central
and local government and select committee members.
A key aim is to shorten procurement timescales at all levels,
especially for flexible innovation across organisational
boundaries, including with the third sector, to help pull the
economy out of recession. We also aim to make departments
and agencies aware of existing case studies of good practice as
well as the range of guidance already available. Other plans
include support for exercises to help educate the new intake of
MPs and guidance/case studies to help plan, fund and procure
shared services, e.g. community broadband, as part of the EURIM
contribution to the Digital Britain follow up.
Dragons' Den:
The immediate objective is to promote the serious
consideration of innovative means of service delivery, including
with the DWP 'Right to Bid' team, industry and voluntary sector
representatives. The longer term aim is to harness expertise in
shared delivery, including across organisational boundaries,
involving the third sector and create capacity for market
innovation and citizen-centric delivery.
E - Participation:
The immediate objective is to enlist industry, professional
and academic support for distilling experience from the many
current exercises (public, private and voluntary) to help inform
and support those planned by Cabinet Office and DCLG, including
the Community Empowerment WP and also to inform any exercise by
the Audit Commission on updating its guidance on consultation
processes. Part of the exercise is expected to use a social
entrepreneurship panel on the means of involving hard to reach
groups.
Secure Information Sharing:
The reconciliation of privacy, security, information sharing
and quality of service is being handled via the EURIM
Information Governance Group.
Meetings with Ministers and Select Committee chairs
To help embed cross-departmental support for citizen-centric
and socially inclusive services, including the use of
intermediaries chosen and trusted by the service recipient and to
promote holistic approaches to consequent policy formation,
scrutiny and implementation and subsequent performance monitoring.
Successful Delivery
Events to help educate those standing for election in 2010 on
how to enhance their careers by picking those projects that are
following good practice in consultation and planning and are
therefore likely to succeed and avoiding those which are not, and
are therefore likely to fail - regardless of their political
backing.
Forthcoming Meetings
Recent Meetings
Group Outputs
Other Relevant
Documents & Links
|
