EURIM Public Service Delivery Working Group
The devolution of
responsibility for public service delivery to co-operatives involving public,
private and voluntary partners working to local priorities presents serious
challenges to those who think in terms of ministerial and centralised planning
and procurement to deliver nationally standard services. We need to look at how
the two visions can and should be brought together in practice so as to secure
cost effective and socially inclusive Public Service Delivery at a time of
rising expectations, social networking and falling budgets.
We have to help rebuild
confidence that the Government and ICT industry can work in partnership to
reliably and securely deliver cost-effective, socially inclusive, joined-up,
public services. That entails identifying and rewarding good practice in
planning, procurement and implementation. It requires rebuilding the skills of
Government as an intelligent customer, able to agree realistic policy objectives
and performance measures as well as to play its part in delivery. It requires
learning from failure and publicising success.
These have to be achieved at
a time of structural change with Central Government committed to devolving
responsibility for delivery to a sustainable community partnerships. This means
is an urgent need to identify and promote good practice in consulting
the public on policy and service priorities and in ensuring that performance
measures reflect the service they receive. This is essential to ensure public
support for programmes which aim to deliver major savings without impacting the
quality of front-line delivery to those in most need.
Objectives and Strategy
This group builds on the “Transformational
Government Dialogues”, when MPs and Peers from six select
committees took evidence on
how to improve public service delivery and better address social
exclusion at affordable cost. That programme revealed the need
to address issues of good practice in policy formation, planning
and procurement, including with regard to the parliamentary
scrutiny and monitoring of programmes that cross departmental
boundaries. A particular priority is to address the jungle of
"guidance" in the context of the commitment of the Coalition
Government to increasing transparency, cutting overheads and
devolving responsibility for delivery to community partnerships
which can respond to changing needs and priorities.
help the ICT industry (users as well as suppliers) and those responsible for
planning and procurement respond to the structural changes that are
gathering pace, not just to the cost-cutting pressures.
publicise clear, authoritative and intelligible guidance on good practice
and case studies of success with regard to consultation, planning,
procurement and performance monitoring.
address the issues raised by the stated commitment of HMG to use open
standards in future procurements.
make a reality of cross-departmental, citizen-centric, socially inclusive
services, with intermediaries chosen and trusted by the service recipient,
and for the inter-operable, market-driven approaches entailed.
Co-operate with relevant officials, trade associations,
professional bodies, interest groups and the voluntary
sector to identify and publicise authoritative good
practice guidance and case studies.
identify a critical mass of well-informed MPs and Peers
who will use that body of knowledge to hold to account
those who fail to follow it, whatever their political,
official or industrial seniority.
To organise a high profile policy study on "Delivering
more for less: reform of public sector planning and
procurement for information systems to support flexible
and devolved delivery partnerships".
To be confirmed
Parliamentary Vice Chairmen:
Earl of Erroll
Glyn Evans (SOCITM)
Industry Vice Chairmen:
Shared Network Service Procurement - Anthony l'Anson
Security Procurement - Richard Nethercott (Logica)
Social Inclusion – Liz Kanter (RIM)
e-Participation - Nick Penston (Cisco)
Open Standards - Chris Francis (IBM)
Dr Edward Phelps
Malcolm Harbour MEP, Lord Harris of Haringey, Stephen
McPartland MP, Rt Hon Alun Michael MP
Alcatel-Lucent, Atkins, Barnardo's, BCS, BT, Cassidian, CEDR, CILIP,
Cisco, Citibank, CPHC, CSC,
Everything Everywhere, Experian, Fujitsu, Gemalto, Gridline
Communications, IBM, Intellect, ISACA, Logica, MDNX, Microsoft, NEN
Trust, Nominet, RIM,
Royal Mail, SAS, SOCITM, Symantec, Trend Micro, VocaLink
Observers and Partners:
Audit Commission, BIS, Cabinet Office, Citizen's Advice, Consumer Focus,
CPS, DECC, Directgov, DWP, ERA, FSS, HMRC, House of Commons Library,
IAAC, ICO, JANET, Kent County Council, Met Police, NAO, NHS Connecting for Health,
NPIA, OII, POST
Work Programme for 2011-12
Quarters 1 and 2 2011:
Quarter 3 2011
Open Source/Standards and Inter-operability:
Quarter 3 2011: review current situation and agree objectives and terms of
Inclusion and Successful Delivery:
Collect case studies.
Quarters 1 and 2 2011: co-operation with Consultation Institute on launch of the
Quality of Information Report: Improving the Evidence Base".
Delivering More for Less:
Quarter 3 2011 -
Identify target participants and partners and draft terms of reference for
policy study into reform of planning and procurement for systems to support
flexible and devolved delivery partnerships.
Quarter 4 2011 - Pre-launch "come and join us"
Quarter 1 2012 - Launch
The sub-groups drafting material tend to operate by e-mail with
physical review meetings at about six week intervals. Please
e-mail firstname.lastname@example.org if
you would like to participate.
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